Refund & Return Policy

Effective Date: April 4, 2025

At Ice Luxury, we take pride in the quality and craftsmanship of our jewelry and watches. As a result, we do not offer returns or refunds for reasons related to change of mind or buyer’s remorse.

However, if there is an issue with your order, we’re here to help.

1. Eligibility for Return

Returns will only be accepted under the following conditions:

  • The product arrives damaged or defective

  • You receive the wrong item

  • There is a manufacturer-related issue with the jewelry or watch

To qualify for a return:

  • The item must be unused, in original condition, and in its original packaging

  • You must contact us within 3 days of receiving the product

2. How to Request a Return

If you meet the return criteria above, please follow these steps:

  1. Email us at hello@iceluxury.co or call us at +1 (980) 2555 599

  2. Include your order number, photos of the product, and a brief explanation of the issue

  3. Our support team will respond within 1–2 business days

Please do not send your product back without contacting us first.

3. Refund Process

If your return is approved:

  • You’ll receive a prepaid return shipping label (if applicable)

  • Once we receive and inspect the item, a full refund or replacement will be issued within 5–10 business days

  • Refunds will be made to the original payment method

4. Items Not Eligible for Return

The following are non-refundable and non-returnable:

  • Products that have been worn or used

  • Custom or personalized pieces

  • Items returned after 3 days of delivery

  • Sale or clearance items

5. Need Help?

If you have any questions about your order, feel free to contact us:
Email: hello@iceluxury.co
Phone: +1 (980) 2555 599
Support Hours: Monday to Sunday, 6:00 AM – 6:00 PM EST